Terms &
Conditions

1. Introduction & Mission

These terms and conditions apply to the use of the MegaLeads service, which specializes in premium lead generation for niche home service industries across South Africa.

2. What is a Lead? & Distribution

Defining a Lead

• A quote is a lead.
• A quote is a fee you charge for rendering a service.
• A lead is a potential client, not a guaranteed job.
• If the service or product required is for the same day or in 3 months, it is still regarded as a lead.
• If a client is merely comparing pricing or asks for a quote, it is still regarded as a lead. Keep in mind that you cannot get a job without giving a quote.

Distribution Rules

• All leads are sent via WhatsApp.
• Leads that match your profile will be automatically sent to you, and 1 credit will be deducted.
• You cannot decline a lead if it matches your profile.
• The lead is sent to one contractor at a time as per the client’s request.

3. Credits, Payments & Acceptance

• A Lead automatically sent will cost you 1 credit.
• We only sell pre-paid credits.
• Credits will only be loaded once funds have been reflected in our account.
• Credits do not expire.

Acceptance of Leads

• For leads that require multiple services (e.g., a building renovation), you will be asked to accept or decline the lead.
• A lead that is presented to you and seeks your acceptance before the contact details are given will be offered at credits stipulated on the lead (i.e., half a credit / 2 or more credits depending on the scale/size of the services).
• Only when the lead is accepted by you with a “YES” will the client’s contact details be sent to you, and your credits will be deducted accordingly.
• Ensure you read the lead carefully before accepting it.
• An independent service provider must have enough credits before accepting and receiving a lead.

4. Campaign & Account Management

Campaign Pauses and Credit Forfeiture

• Lead campaigns may be paused for a maximum of 14 days.
• Should you exceed your pause period, any remaining credits will be forfeited.
• If the pause period needs to be longer than 2 months, it will need to be approved by management first.

Lead Management & Area Changes

• If a customer contacts the call centre and needs a service, the lead is forwarded to the relevant independent service provider.
• If by chance it is an existing client of yours, this is still regarded as a lead.
• If you are currently running a marketing campaign and receive the same lead, we do not re-credit for the lead, as clients do shop around. However, this means there is a greater chance you will close the deal.
• Slots left with no credits for 30 days will be placed on the waiting list. From there, you will need to reapply for available slots.
• If your company closes down, you may transfer your leads to another company of your choice, provided they have been verified and approved.
• If you start services in a new area or province, we cannot refund you, and we cannot transfer the leads.
• In case of injury or disability, we can pause your campaign or transfer your leads to another company of your choice.

5. Conduct & Compliance

• Bribing or offering an incentive to MegaLeads staff for better leads will result in your package being terminated, and the balance of credits, if any, will be forfeited.
• MegaLeads staff that accept bribes or incentives shall have their jobs terminated due to theft. All theft shall be prosecuted by the South African Police Service.
• No conversations of a personal nature may be held with any of MegaLeads’ staff.
• We do not supply leads to other lead generation companies. Failing to disclose that you are a lead generation company will result in your package being terminated and forfeit your credits.
• If you want to change your Telephone Number, Area, or Service, please send us an email from the registered account with your Business Registration documents, ID/Passport, as well as a Photo of yourself holding your ID/Passport.

Refunds and Credits

• In case of death, your family may be credited with the balance of the leads in their account upon providing a death certificate.
• If we build a new campaign and you are unhappy for whatever reason, there will be no refunds, as we pay for our advertising upfront.
• Please provide a certified bank confirmation letter of the account details for a refund. The account details must match the Company Registration Documents and ID.
• Refunds may take up to 72 hours to reflect.

6. Re-Credit Policy Guideline

We understand that occasionally a lead may be invalid. You must strictly follow these guidelines to qualify for a re-credit.

If you are based in Johannesburg West but choose to cover Johannesburg East, it’s your responsibility to convince clients in that area to work with you. If a client in Johannesburg East says they want someone closer, it’s up to you to handle that concern. This lead will still count because you chose to work in that area.

To qualify for a re-credit, the following requirements must be strictly followed:

• Call Recordings: Use call recording apps as they are mandatory.
• WhatsApp Screenshots: Provide clear screenshots of all WhatsApp messages sent.
• Company Introduction: Clearly introduce your company, CK, in all WhatsApp messages and calls.
• Service Mention: You must mention the specific service requested (as stated on the lead) in your communication.
• No Spamming: Do not repeatedly call or recall clients without allowing a reasonable time gap after the initial call.
• Professionalism: Avoid unprofessional messages, including inappropriate profile pictures, poor writing, incorrect punctuation, or spelling mistakes, which may lead to client cancellations or non-responses.
• Direct Calls First: WhatsApp calling is not permitted as the first means of communication; only direct calls are allowed initially.
• POPI Act Compliance: Sharing Megaleads details with clients is prohibited and will result in disqualification of any re-credits and suspension of your slot.

Note: Failure to adhere to any of the above will result in no re-credit. If you fail to contact us within 20 minutes after making contact with the client we will unfortunately not be able to re-credit you. If a lead was sent after your slot is on pause you need to report it to customer care immediately.

7. Disclaimer – Very Important

We indemnify ourselves against all loss and damages or misconduct from all customer-related issues. Terms and conditions are subject to change at any time. If you don’t like the changes, you should stop using the service right away. If you continue to use our service after the terms and conditions are posted, it means you accept the new terms.